Money Partners Co., Ltd. introduced a chatbot as a chat reception system for its call center. The company was handling inquiries via chat, but the time it took to select an option and arrive at an answer was an issue. By incorporating customer feedback and introducing an AI chatbot, the company is now able to provide accurate and precise answers quickly.
Reference: Expanding telegram number database customer support system: Evolving the way to contact us via chat | Money Partners – Forex and foreign currency exchange –
Credit Saison Co., Ltd.
Credit Saison Co., Ltd. introduced a chatbot as part of its call center digital transformation. The company began using is direct mail considered as digital marketing the chatbot with the aim of encouraging customers to solve their problems on their own, with an emphasis on making it easier for them to access the information they need. By improving the accuracy of the chatbot’s responses, the company has succeeded in raising the self-solving rate to around 57%.
Reference: Credit Saison Co.! Ltd. – Continuous improvement to improve self-resolution rate by 12%, promoting! call center DX with chat-based dialogue engine | Enterprise AI SaaS
Genesis Co., Ltd.
Genesis Co., Ltd. is a manufacturer that manufactures and sells smart devices. The company previously! provided phone database after-sales support to customers via call centers and email!but in order to create! a system that provides! higher quality and can respond at any time! they turned their attention to chatbots.