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Since labor costs are a major part of call center costs, it is important to consider ways to reduce them. […]

Points to note when reducing CPC There is a tendency to push for cost reduction when reducing CPC. However, reducing

Inquiries that can be answered in a standard way Call centers often receive routine inquiries. For example, customers may want

Chatbots can reduce the burden on call center operators. Instead of making inquiries to the call center by phone or

Money Partners Co., Ltd. introduced a chatbot as a chat reception system for its call center. The company was handling

Key points for choosing a chatbot for your call center When introducing a chatbot for a call center, it is

Easy to install It is also important that chatbots are easy to implement. In the case of open source, development

Call centers need to set KPIs for customer service quality. Here we introduce some KPIs that are useful for quality

④Average response speed (ASA) Average speed of response (ASA) is the average time it takes to respond to an inquiry.

List of Call Center KPIs [Efficiency/Productivity] Setting KPIs for business improvement is important. We will introduce KPIs that are effective