If you’ve ever received a message saying your account has been suspended, you’ll know how frustrating it can be to try to regain access. You can’t afford to let your account be suspended and your operations be interrupted, especially if you know how Solution: How to reactivate WhatsApp Business works and use it for business communication.
So, in case this happens, you should learn how to reactivate a suspended account on WhatsApp Business. In this post, we will show you the reasons that can lead to account suspension and the steps necessary to reactivate it and continue using this tool in your company’s communications.
What are the steps to activate a suspended account on WhatsApp Business?
To reactivate a suspended whatsapp and digital marketing account on WhatsApp Business, you must follow these steps:
1. Identify the reason for the suspension
WhatsApp may suspend accounts for a number of reasons, either temporarily or permanently, including using unauthorized apps (such as WhatsApp Plus or GB WhatsApp), spamming, or behavior that violates WhatsApp’s Terms of Service .
2. Uninstall unauthorized applications
If you have used any modified version of WhatsApp or Solution: How to reactivate unauthorized versions, you must uninstall it and install the official version from the Google Play Store or the Apple App Store , to ensure the correct use of the platform.
3. Send an appeal
You can appeal the suspension by contacting WhatsApp support. You will need to send an email to [email protected] explaining your situation and requesting the reactivation of your account. Make sure to include your phone number in international format in the email.
In our complete guide to offline communication and the importance of telephone sales contacting WhatsApp support , you will find different options to contact support in case of problems with the application, whether it is the Messenger or Business version.
4. Wait for the answer
After you submit your appeal, you will Solution: How to reactivate need to wait for the WhatsApp support team to review your case. This process can take several days, depending on the volume of appeals they are handling.
5. Follow WhatsApp’s instructions
If your appeal is successful, WhatsApp will send you specific instructions to reactivate your account. It is important to follow these instructions carefully to avoid future suspensions.
6. Alternative to contact WhatsApp from the application
Another option is to Solution: How to reactivate reinstall WhatsApp and, when trying to log in with your suspended number, select the “ Support ” button that cn leads will appear on the suspension notice. Complete and submit the form with the required details.
Why an account is suspended on WhatsApp
To prevent your WhatsApp account from being suspended, you need to know why this can happen. These are the main reasons that cause it:
- Using unauthorized versions of WhatsApp : Using altered applications such as WhatsApp Plus or WhatsApp Aero has led to suspensions. These unauthorized versions violate WhatsApp’s terms of service, which may result in temporary or permanent suspension of your account.
- Sending repetitive messages to strangers – Sending the same message to multiple users who are not in your contact list can be interpreted as spam, so avoid your customers hating you for spamming them . This practice is typical of bots and can lead to your account being suspended.
- Unauthorized trading : Engaging in the sale, resale, rental, or charging for services related to WhatsApp, as well as data extracted from the application without authorization, may also lead to a suspension of your account.
- Blocked by multiple users : If a large number of people block your account in a short period of time, this could indicate bot behavior, which often results in a suspension by WhatsApp.
- Spreading adult content: Sharing adult material directly violates WhatsApp’s terms of use. If you are found to have shared this type of content, you could face immediate and potentially permanent suspension.
- Extended inactivity : Leaving your account inactive for an extended period of time may result in permanent account loss. While there is no specific time after which WhatsApp deletes inactive accounts, the risk increases with prolonged deactivation.
Learn how to send bulk messages on WhatsApp Business and avoid having your account suspended for spam.
How to prevent your WhatsApp account from being suspended
To avoid having your account suspended and to effectively manage your WhatsApp, we leave you with these recommendations and examples to comply with the application’s terms of service and ensure the privacy of your customers:
1. Optimize your customer base
Ensure the accuracy and relevance of your customer list by removing inactive contacts and ensuring that everyone has shared their data voluntarily.
- Example message : “Dear customer, we are updating our database to better serve you. Could you please confirm if you wish to continue receiving our notifications and offers? Please reply with ‘Yes’ to continue or ‘ No ‘ to stop receiving messages. Thank you for your cooperation.”
2. Request authorization from clients
Make sure you get explicit consent from your customers before sending them messages. Avoid using purchased databases and collect consents through your own website or directly in WhatsApp conversations.
- Example message : “Hi! Thank you for visiting our website. We would love to keep you informed about our offers and news via WhatsApp. Do you agree? Reply ‘ Yes’ to subscribe or ‘ No ‘ to not receive messages. You can unsubscribe at any time.”
3. Personalize communication
Increase the relevance and effectiveness of your messages by personalizing them. Use the recipient’s name or specific details such as references to previous purchases to increase their interest and loyalty.
- Sample message : “Hi [Customer Name] ! We remembered that your last purchase was a [Product] . We wanted to suggest some similar products that you might be interested in. Would you like to check them out?”
4. Promote your WhatsApp number
Increase the visibility of your WhatsApp number through advertising and encourage engagement by integrating transactional and marketing messages. Use tools like Leadbot , the chatbot built into Leadsales, to facilitate engagement with Solution: How to reactivate automated responses and opt-in menus.
- Example message : “Welcome to [Company Name] ! Save this number to your phone to receive exclusive updates and offers directly to your WhatsApp. You can also use this chat to place orders or inquire about our products.”
5. Test your messages before sending them
Always check your messages for spelling mistakes, broken links, or any errors in buttons and multimedia. Make sure your messages are clear and aesthetically pleasing.
- Example message : “Hi! We just wanted to remind you about our special promotion this week. Take advantage of 20% off all of our products by visiting our link [Insert secure link] . Thanks for choosing us!”
6. Integrate WhatsApp with a CRM
Integrate the WhatsApp Business API into your CRM to facilitate the management of your WhatsApp communications, allowing you to send mass emails and launch chatbots efficiently. An easy and effective CRM is Leadsales , our CRM for WhatsApp with solutions for mass emails that will prevent your WhatsApp from being suspended.
- Example message : “Hi [Customer Name], we noticed you were interested in [Product/Service] the last time you visited us on Facebook. Would you like to receive more information or a special discount for being a loyal customer? Reply directly to this message for more details.”
Use Leadsales and avoid having your WhatsApp account suspended
With the number of messages sent on WhatsApp every day, 100 billion, according to Trengo , it is important not to be perceived as spam by your customers to avoid suspensions. That is why you must ensure that your communications are effective and secure.
A CRM for WhatsApp, like Leadsales , helps you avoid suspensions and keep your communication active. With this tool, you can optimize your sales processes and constant communication with your customers, setting up features quickly and easily, without the risk of losing your WhatsApp account or being suspended.
Ensure continuous communication with your customers with Leadsales Schedule a demo today!
Frequently Asked Questions (FAQ) on how to reactivate a suspended account on WhatsApp
How long does it take for WhatsApp to reactivate a suspended account?
The time to reactivate a suspended WhatsApp account may vary due to the volume of requests handled by the platform. It is not always possible to get an immediate response due to high demand.
If you’ve set up automatic backup to Solution: How to reactivate Google Drive for Android or iCloud for iOS, you can restore your messages and attachments from that backup after you reinstall and activate your account on your device.
Learn how to backup WhatsApp Business and recover your messages and files after reactivating your account.
To prevent future suspensions of your WhatsApp Business account, you must only use APIs officially recognized by WhatsApp. Work with authorized providers that guarantee compliance with the regulations established by WhatsApp, such as Leadsales, the first CRM in Mexico, supported as a Business Partner by Meta .
This choice can protect your customer service channels from unnecessary blocks and keep your account operational and secure.
